Refund Policy

1. Our 14-day money-back guarantee

If you are not happy with a paid plan, write to us within 14 days of the purchase and we will refund it in full. You do not need to give a reason.

This applies to all three of our products:

• Umami Guru Premium — Monthly
• Umami Guru Premium — Annual
• Umami Guru Lifetime — Ad-Free

This guarantee is something we offer voluntarily. It is in addition to — and does not replace — any statutory rights you have as a consumer, which are described in section 4.

2. How to request a refund

Email umami.guru@outlook.com from the address on your account and include:

• the email address of your Umami Guru account,
• which plan you bought, and
• the order number from your receipt (optional — it helps us find the payment faster).

We reply to every request within 2 business days. Once approved, the refund is issued to your original payment method. It typically reaches your account within 5–10 business days, depending on your bank. Your paid access ends when the refund is issued.

3. Cancelling a subscription

Cancelling and refunding are different things. You can cancel a subscription at any time from your profile or through the link in your receipt. Cancelling stops future charges; it does not by itself refund a charge already made.

When you cancel, you keep full access until the end of the period you have already paid for. We do not charge a cancellation fee.

Outside the 14-day window we do not routinely refund a subscription period that has already started, but you are welcome to ask — if you cancelled and simply forgot, or barely used the Service in that period, we will usually refund it. Write to us.

4. Your statutory right of withdrawal (European Union and United Kingdom)

If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from a distance contract for digital content or services.

Because access to paid features is granted immediately after payment, we ask you at checkout to expressly consent to immediate performance and to acknowledge that you thereby lose the statutory right of withdrawal. Even where you have given that consent, our own 14-day money-back guarantee in section 1 still applies, so in practice you are no worse off.

Nothing in this policy limits your statutory rights in respect of a product that is faulty, not as described, or not fit for purpose.

5. Free trials

Where a free trial is offered, you will not be charged during the trial. If you cancel before the trial ends, you are charged nothing at all.

If your trial converts to a paid subscription and you did not intend that, tell us within 14 days and we will refund the charge in full.

6. Purchases made inside the iOS app

Purchases made through Apple's in-app purchase system are billed by Apple, not by us, and Apple's refund process applies. We cannot issue those refunds ourselves.

To request one, use Apple's "Report a Problem" page (reportaproblem.apple.com) or your purchase history in App Store settings.

If Apple declines a request that we believe we would have approved under section 1, contact us and we will look for another way to make it right.

7. When we may decline a refund

We may decline a request where:

• more than 14 days have passed since the purchase and section 3 does not apply;
• the account was suspended or terminated for a serious breach of our Terms of Service, such as scraping or redistributing our recipes and photography;
• there is clear evidence of abuse — for example repeatedly purchasing and refunding, or requesting a refund on multiple accounts.

We will always tell you why. If you disagree with our decision, reply to us and a human will review it again.

8. Chargebacks

Please contact us before opening a dispute with your bank. A refund from us is faster than a chargeback, and we have never refused a good-faith request made within the 14-day window.

9. Contact

Umami Guru — umami.guru@outlook.com

We aim to reply to every refund enquiry within 2 business days.